Datacenter Specialist
Tom Debruyne
Cisco Datacenter Specialist | Compute Infrastructure Expert | Automation and Cloud Enthusiast
To contact me about any topic, use my LinkedIn (icon at the bottom of this page).
To contact me about this web site, mail me at tom@tomctl.be.
Experience
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Technical Leader
Cisco Systems, Inc.
2020 - 2025
Supported data center operations, orchestration applications (Nexus Dashboard, Intersight, CloudCenter Suite, UCS Director, ...), and escalations by building tools in Python to automate issue detection and visualize customer tech bundles.
Collaborated with engineering to enhance product serviceability, reported key support metrics to executives, and delivered training and troubleshooting resources to Cisco engineers and partners.
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High Touch Technical Support Engineer
Cisco Systems, Inc.
2016 - 2020
Led proactive analysis of server virtualization and SAN fabrics for high-touch EMEA customers, developing workflows to detect defects and reduce downtime risks.
Acted as an expert in Cisco UCS, VMWare ESXi, Red Hat Enterprise Linux, Windows Server, and Cisco MDS, supporting escalations and presenting technical insights during Quarterly Business Reviews.
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Customer Support Engineer
Cisco Systems, Inc.
2000 - 2016
Served as a backbone TAC engineer supporting a broad range of technologies including network management, SAN fabrics, deep packet inspection, and service provider infrastructure (DNS/DHCP, RADIUS).
Led technical workshops on structured problem-solving, pioneered UCS server support in Europe, and collaborated with engineering to resolve customer-impacting defects.
Education
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Master of Science in Industrial Engineering - Electrical Engineering, Secialization in Computer Science
ISIC Mons & ECAM, Brussels
1996 - 2000
Graduated with distinction. Final Year Project: "Design and Implementation of a Software Interface Between an Indexer and a Parser"